Data protection
PATIENT INFORMATION ON DATA PROTECTION
Dear patient, the protection of your personal data is important to us. According to the EU General Data Protection Regulation (GDPR), we are obliged to inform you about the purpose for which our practice collects, stores or forwards data. The information also tells you what rights you have with regard to data protection.
1. RESPONSIBILITY FOR DATA PROCESSING
Responsible for data processing is: Dr Anna Lukyanova
Practice name: Naturl
Address: Graf-Adolf-Straße 20, 40212 Düsseldorf
Contact details (e.g. telephone, email): praxis@naturl.de
You can reach the responsible data protection officer at:
Name: Dr Anna Lukyanova
Address: Graf-Adolf-Straße 20, 40212 Düsseldorf
Contact details: praxis@naturl.de
2. PURPOSE OF DATA PROCESSING
Data processing is carried out on the basis of legal requirements in order to fulfil the treatment contract between you and your doctor and the associated obligations, for which we process your personal data, in particular your health data. This includes medical histories, diagnoses, therapy suggestions and findings that we or other doctors collect. For these purposes, other doctors or psychotherapists with whom you are undergoing treatment may also provide us with data (e.g. in doctor's letters) and the collection of health data is a prerequisite for your treatment. If the necessary information is not provided, careful treatment cannot take place.
3. RECIPIENTS OF YOUR DATA
We only transfer your personal data to third parties if this is permitted by law or if you have given your consent. recipients of your personal data may be other doctors / psychotherapists, associations of statutory health insurance physicians, health insurance funds, the medical service of the health insurance funds, medical associations and private medical clearing centres. the transfer is mainly for the purpose of billing the services provided to you, to clarify medical questions and questions arising from your insurance relationship. In individual cases, data may be transferred to other authorised recipients.
4. STORAGE OF YOUR DATA
We only store your personal data for as long as is necessary to carry out the treatment and we are obliged by law to keep this data for at least 10 years after the treatment has been completed. Other regulations may stipulate longer retention periods, for example 30 years for X-ray records in accordance with Section 28 (3) of the X-ray Ordinance.
5. YOUR RIGHTS
You have the right to obtain information about the personal data concerning you. You can also request the correction of incorrect data and, under certain conditions, you have the right to the erasure of data, the right to restrict data processing and the right to data portability. We only require your consent in exceptional cases. In these cases, you have the right to withdraw your consent for future processing.you also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data is being processed unlawfully.the address of the supervisory authority responsible for us is: Landesbeauftragte für Datenschutz und Informationsfreiheit in NRW
Name: LDI NRWAnschrift: Kavalleriestraße 2 - 4, 40213 Düsseldorf, Germany
6. LEGAL BASIS
The legal basis for the processing of your data is Article 9(2)(h) GDPR in conjunction with Section 22(1)(1)(b) of the Federal Data Protection Act. If you have any questions, please do not hesitate to contact us.your NATURL practice team.
Privacy policy
1. data protection at a glance
General information
The following information provides a simple overview of what happens to your personal data when you visit our website. Personal data is any data that can be used to identify you personally. Detailed information on the subject of data protection can be found in our data protection declaration listed below this text.
Data collection on our website
Who is responsible for data collection on this website?
The data processing on this website is carried out by the website operator. You can find the operator's contact details in the legal notice of this website.
How do we collect your data?
On the one hand, your data is collected when you provide it to us. This may be data that you enter in a contact form, for example, and other data is collected automatically by our IT systems when you visit the website. This is primarily technical data (e.g. internet browser, operating system or time of page view). This data is collected automatically as soon as you enter our website.
What do we use your data for?
Some of the data is collected to ensure that the website is provided without errors. Other data may be used to analyse your user behaviour. Your personal data will be used to process your enquiry when you contact us. We will contact you via the following channels: Telephone, e-mail.
What rights do you have regarding your data?
You have the right to receive information about the origin, recipient and purpose of your stored personal data free of charge at any time. You also have the right to request the correction, blocking or deletion of this data. You can contact us at any time at the address given in the legal notice if you have any further questions on the subject of data protection. You also have the right to lodge a complaint with the competent supervisory authority.
Analysis tools and tools from third-party providers
When you visit our website, your surfing behaviour may be statistically evaluated. This is primarily done using cookies and so-called analysis programmes. The analysis of your surfing behaviour is usually anonymous; the surfing behaviour cannot be traced back to you. You can object to this analysis or prevent it by not using certain tools. You can find detailed information on this in the following privacy policy and you can object to this analysis. We will inform you about the objection options in this privacy policy.
2 General notes and mandatory information
Data protection
The operators of this website take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations and this data protection declaration. Personal data is data that can be used to identify you personally. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done, and points out that data transmission over the Internet (e.g. when communicating by e-mail) may be subject to security vulnerabilities. Complete protection of data against access by third parties is not possible.
Note on the responsible body
The controller responsible for data processing on this website is
Dr. med. Anna Lukyanova
Graf-Adolf-Str. 20
40212 Düsseldorf
Tel.: +49 211 174 209 27
E-Mail: praxis@naturl.de
The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).
Revocation of your consent to data processing
Many data processing operations are only possible with your express consent. You can revoke any consent you have already given at any time. All you need to do is send us an informal e-mail. The legality of the data processing carried out until the revocation remains unaffected by the revocation.
Right to lodge a complaint with the competent supervisory authority
In the event of breaches of data protection law, the data subject has the right to lodge a complaint with the competent supervisory authority. The competent supervisory authority for data protection issues is the state data protection officer of the federal state in which our company is based. A list of data protection officers and their contact details can be found at the following link: https://www.bfdi.bund.de/DE/Infothek/ Anschriften_Links/anschriften_links-node.html.
Right to data portability
You have the right to have data that we process automatically on the basis of your consent or in fulfilment of a contract handed over to you or to a third party in a commonly used, machine-readable format. If you request the direct transfer of the data to another controller, this will only take place if it is technically feasible.
SSL or TLS encryption
This site uses SSL or TLS encryption for security reasons and to protect the transmission of confidential content, such as orders or enquiries that you send to us as the site operator. You can recognise an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser line. If SSL or TLS encryption is activated, the data you transmit to us cannot be read by third parties.
Information, blocking, deletion
Within the framework of the applicable legal provisions, you have the right to free information about your stored personal data, its origin and recipients and the purpose of the data processing and, if necessary, a right to correction, blocking or deletion of this data at any time. You can contact us at any time at the address given in the legal notice if you have further questions on the subject of personal data.
Objection to advertising emails
We hereby object to the use of contact data published as part of our obligation to provide a legal notice for the purpose of sending unsolicited advertising and information material. The operators of this website expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.
3. data protection officer
Data Protection Officer
Dr. med. Anna Lukyanova
Graf-Adolf-Str. 20
40212 Düsseldorf
4. data collection on our website
Cookies
Change your consentRevoke your consent Some of the Internet pages use so-called cookies. Cookies do not damage your computer and do not contain viruses. Cookies are used to make our website more user-friendly, effective and secure. Cookies are small text files that are stored on your computer and saved by your browser, and most of the cookies we use are so-called "session cookies". They are automatically deleted at the end of your visit. Other cookies remain stored on your end device until you delete them. These cookies enable us to recognise your browser on your next visit, and you can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. If cookies are deactivated, the functionality of this website may be restricted.cookies, which are required to carry out the electronic communication process or to provide certain functions you require (e.g. shopping basket function), are stored on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in the storage of cookies for the technically error-free and optimised provision of its services. Insofar as other cookies (e.g. cookies for analysing your surfing behaviour) are stored, these are treated separately in this privacy policy.
Server log files
The provider of the pages automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are
Browser type and browser version
Operating system used
Referrer URL
Host name of the accessing computer
Time of the server request
IP-Adresse
This data is not merged with other data sources; the basis for data processing is Art. 6 para. 1 lit. f GDPR, which permits the processing of data for the fulfilment of a contract or pre-contractual measures.
Contact form and other forms
If you send us enquiries via the contact form (as well as photo enquiry, callback service, Coolsculpting calculator, breast calculator, online appointment, wrinkle calculator), your details from the enquiry form, including the contact details you provide there, will be stored by us for the purpose of processing the enquiry and in the event of follow-up questions. We will not pass on this data without your consent and the data entered in the forms will therefore be processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke this consent at any time. All you need to do is send us an informal email. The legality of the data processing operations carried out until the revocation remains unaffected by the revocation.the data entered by you in the forms will remain with us until you request us to delete it, revoke your consent to storage or the purpose for data storage no longer applies. Mandatory statutory provisions - in particular retention periods - remain unaffected.
Use of a live support system
For the purpose of operating a live chat system to answer live enquiries, the chat content you provide is collected on this website and stored for the purpose of processing your enquiry. Cookies are used to operate the chat function. Cookies are small text files that are stored locally in the cache of the website visitor's Internet browser. Cookies make it possible to recognise the website visitor's Internet browser in order to ensure that the individual users of the chat function on our website can be distinguished. if the information collected in this way has a personal reference, the processing is carried out in accordance with Art. 6 para. 1 lit. f GDPR on the basis of our legitimate interest in effective customer service and the statistical analysis of user behaviour for optimisation purposes. in order to avoid the storage of cookies, you can set your Internet browser so that no more cookies can be stored on your computer in the future or cookies that have already been stored are deleted. However, switching off all cookies may mean that the chat function on our website can no longer be used.
5. analysis tools and advertising
Google Analytics
This website uses functions of the web analysis service Google Analytics. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.Google Analytics uses so-called "cookies". These are text files that are stored on your computer and enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transferred to a Google server in the USA and stored there.the storage of Google Analytics cookies is based on Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in analysing user behaviour in order to optimise both its website and its advertising.IP anonymisationWe have activated the IP anonymisation function on this website. This means that your IP address will be truncated by Google within member states of the European Union or in other signatory states to the Agreement on the European Economic Area before being transmitted to the USA. Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to analyse your use of the website, to compile reports on website activity and to provide the website operator with other services relating to website activity and internet usage. The IP address transmitted by your browser as part of Google Analytics will not be merged with other Google data.Browser pluginYou can prevent the storage of cookies by setting your browser software accordingly; however, we would like to point out that in this case you may not be able to use all functions of this website to their full extent. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: https://tools.google.com/dlpage/gaoptout?hl=de.Objection to data collectionYou can prevent the collection of your data by Google Analytics by clicking on the following link. An opt-out cookie will be set to prevent your data from being collected on future visits to this website: Deactivate Google Analytics.You can find more information on how Google Analytics handles user data in Google's privacy policy: https://support.google.com/analytics/ answer/6004245?hl=de.Contract data processingWe have concluded a contract with Google for contract data processing and fully implement the strict requirements of the German data protection authorities when using Google Analytics.Demographic characteristics in Google AnalyticsThis website uses the "demographic characteristics" function of Google Analytics. This allows reports to be created that contain statements about the age, gender and interests of site visitors. This data comes from interest-based advertising from Google and visitor data from third-party providers. This data cannot be assigned to a specific person. You can deactivate this function at any time via the ad settings in your Google account or generally prohibit the collection of your data by Google Analytics as described in the section "Objection to data collection".
Google Analytics Wiedervermarktung
Our websites use the functions of Google Analytics Remarketing in conjunction with the cross-device functions of Google AdWords and Google DoubleClick. The provider is Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA This function makes it possible to link the advertising target groups created with Google Analytics Remarketing with the cross-device functions of Google AdWords and Google DoubleClick. In this way, interest-based, personalised advertising messages that have been adapted to you depending on your previous usage and surfing behaviour on one end device (e.g. mobile phone) can also be displayed on another of your end devices (e.g. tablet or PC).if you have given your consent, Google will link your web and app browsing history to your Google account for this purpose. In this way, the same personalised advertising messages can be displayed on every device on which you sign in with your Google account.To support this function, Google Analytics collects Google-authenticated user IDs that are temporarily linked to our Google Analytics data in order to define and create target groups for cross-device advertising.You can permanently object to cross-device remarketing/targeting by deactivating personalised advertising in your Google account; follow this link to do so: https://www.google.com/settings/ads/onweb/.Die The data collected in your Google account is summarised exclusively on the basis of your consent, which you can give or revoke at Google (Art. 6 para. 1 lit. a GDPR). For data collection processes that are not merged in your Google account (e.g. because you do not have a Google account or have objected to the merging), the collection of data is based on Art. 6 para. 1 lit. f GDPR. The legitimate interest arises from the fact that the website operator has an interest in the anonymised analysis of website visitors for advertising purposes. further information and the data protection provisions can be found in Google's privacy policy at: https://www.google.com/policies/technologies/ads/.
Google reCAPTCHA
We use "Google reCAPTCHA" (hereinafter referred to as "reCAPTCHA") on our websites. The provider is Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA ("Google"). reCAPTCHA is used to check whether the data input on our websites (e.g. in a contact form) is made by a human or by an automated programme. For this purpose, reCAPTCHA analyses the behaviour of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent on the website by the website visitor or mouse movements made by the user). The data collected during the analysis is forwarded to Google. reCAPTCHA analyses run completely in the background. Website visitors are not informed that an analysis is taking place and the data processing takes place on the basis of Art. 6 para. 1 lit. f GDPR. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and SPAM. further information on Google reCAPTCHA and Google's privacy policy can be found at the following links: https://www.google.com/intl/de/policies/privacy/ and https://www.google.com/recaptcha /intro/android.html.
